What is Front?
Front is a customer communication and operations platform designed for teams that manage high volumes of customer and business messages. It combines shared inboxes with email, SMS, chat, social and other communication channels, allowing teams to manage conversations collaboratively while retaining individual accountability. Front provides automated routing, workflow rules, templates, internal comments, assignments, SLAs, analytics, customer context, and AI-powered features. It integrates with CRM, help desk, and business applications so teams can bring customer information and operational workflows into the communication workspace. Front is primarily aimed at businesses and customer-facing teams that need a collaborative alternative to traditional individual inboxes.
Software Category
Email & Communication
Pricing Model
Subscription
Product Type
SaaS (Web App)
Starting Price
USD $9.00
Front Features
✓
Key Feature
Combines shared inboxes with email, SMS, chat, social and other channels in a single workspace.
✓
Key Feature
Provides collaborative conversation management while retaining individual accountability.
✓
Key Feature
Offers automated routing, workflow rules, templates, internal comments, assignments, SLAs, analytics, customer context, and AI‑powered features.
✓
Key Feature
Integrates with CRM, help‑desk, and business applications to bring customer information into the communication workspace.
Front Pricing
Billing Model: Subscription
View Official Pricing →
USD $9.00 / starting
Check the official vendor site for volume discounts, regional tiers, and enterprise terms.
Front Pros and Cons
✓ Key Strengths (Pros)
- • Combines shared inboxes with email, SMS, chat, social and other channels in a single workspace.
- • Provides collaborative conversation management while retaining individual accountability.
- • Offers automated routing, workflow rules, templates, internal comments, assignments, SLAs, analytics, customer context, and AI‑powered features.
- • Integrates with CRM, help‑desk, and business applications to bring customer information into the communication workspace.
⚠ Considerations & Limitations (Cons)
- • No user ratings or reviews are available, indicating a lack of community feedback.
- • Primarily targeted at businesses and customer‑facing teams, not individual users.
- • Subscription pricing starts at $9.00 USD, which may not suit users seeking a free or low‑cost personal email solution.