What is Crisp?
Crisp is a customer communication and support platform designed to help businesses manage conversations across live chat, email, social messaging, and other channels. It provides a shared inbox, website chat widget, chatbot and automation capabilities, customer profiles, knowledge bases, ticketing, campaigns, and analytics. Crisp allows support and sales teams to collaborate on customer conversations using internal notes, assignments, and shared workflows. The platform also provides AI-powered features for automating responses and assisting support teams. Crisp integrates with CRM, e-commerce, marketing, and other business applications and offers APIs and developer tools for custom integrations.
Software Category
Customer Support & Experience
Pricing Model
Freemium
Product Type
SaaS (Web App)
Starting Price
USD $0.00
Crisp Features
✓
Key Feature
Combines shared inboxes, live chat, chatbots, knowledge bases, automation, and customer engagement in a single platform.
✓
Key Feature
Supports multiple channels (live chat, email, social messaging) with a website chat widget and ticketing.
✓
Key Feature
Enables collaboration between support and sales teams via internal notes, assignments, and shared workflows.
✓
Key Feature
Provides AI‑powered automation for responses and assistance.
✓
Key Feature
Offers integrations with CRM, e‑commerce, marketing, and other business applications, plus APIs and developer tools.
✓
Key Feature
Freemium pricing model with a free plan (starting price $0.00).
Crisp Pricing
Billing Model: Freemium
View Official Pricing →
USD $0.00 / starting
Check the official vendor site for volume discounts, regional tiers, and enterprise terms.
Crisp Pros and Cons
✓ Key Strengths (Pros)
- • Combines shared inboxes, live chat, chatbots, knowledge bases, automation, and customer engagement in a single platform.
- • Supports multiple channels (live chat, email, social messaging) with a website chat widget and ticketing.
- • Enables collaboration between support and sales teams via internal notes, assignments, and shared workflows.
- • Provides AI‑powered automation for responses and assistance.
- • Offers integrations with CRM, e‑commerce, marketing, and other business applications, plus APIs and developer tools.
- • Freemium pricing model with a free plan (starting price $0.00).
⚠ Considerations & Limitations (Cons)
- • No publicly available rating or review data (average rating null, review count 0).
- • Pricing information limited to a free plan; higher‑tier feature set not detailed in provided data.