Kustomer

Kustomer is a customer service CRM platform designed to help businesses manage customer relationships and support interactions through a unified customer timeline. It combines customer profiles, conversations, ticketing, messaging, automation, AI-powered service, knowledge management, and analytics in one platform. Support agents can view a customer's interaction history across channels, manage conversations, automate workflows, and access customer information without switching between multiple systems. Kustomer supports channels such as email, chat, SMS, social messaging, and voice, and provides integrations with CRM, e-commerce, and business applications. The platform is particularly focused on organizations that want customer service to operate as a relationship-centric CRM rather than a traditional ticketing system.